Privacy Policy

Effective date: October 10, 2026

Last updated: October, 2026

We provide residential and commercial cleaning services in Lafayette, Indiana and surrounding areas. This Privacy Policy explains what information we collect through our website and quote request form, how we use it, and the choices you have.

By using our website or submitting our form, you agree to the practices described here.

1. Information We Collect

Information you give us. When you fill out our contact or quote request form, we may collect:

Your name
Phone number
Email address
Service address
Details about the service you want (for example, type of cleaning, home size, preferred date and time, and any notes you add)

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is typically gathered through cookies or similar tools

2. How We Use Your Information

We use your information to:

Respond to your inquiry and provide a quote
Schedule, perform, and follow up on cleaning services
Send service-related messages such as confirmations and reminders
Send promotions or updates, only if you have agreed to receive them
Improve our website and services
Keep records and meet legal or tax obligations
Prevent fraud and protect our business

3. How We Share Your Information

We do not sell your personal information.

We share information only as needed to run our business, including with:

Service providers that help us operate, such as website hosting, email or text messaging tools, scheduling software, a customer management system (CRM), and payment processors [list the actual tools used, e.g., Google Workspace, Jobber, Mailchimp]
Our employees or contractors who need the information to perform your service
Legal authorities when required by law, court order, or to protect our rights and safety

These providers may only use your information to perform services for us.

4. Cookies and Analytics

Our website may use cookies and analytics tools such as Google Analytics, Google Search Console, Ads, and Meta Pixel to understand how visitors use the site. You can control cookies through your browser settings.

Disabling cookies may affect how some parts of the site work.

5. Text Messages and Email

If you provide your phone number, we may call or text you about your quote or service. Message and data rates may apply. You can reply STOP to opt out of text messages at any time. You can unsubscribe from marketing emails using the link in each message.

6. How Long We Keep Your Information

We keep your information for as long as needed to respond to your request, provide services, and meet legal, tax, and business record requirements. After that, we delete it.

7. How We Protect Your Information

We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. However, no website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

You may contact us at any time to:

Ask what personal information we hold about you
Request that we correct or delete your information
Opt out of marketing messages

We will respond within a reasonable time and as required by applicable law, including Indiana law. We may need to verify your identity before acting on a request. Certain information may be kept where we are legally required to retain it.

9. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when changes were most recently made. Continued use of our website after an update means you accept the revised policy.

11. Contact Us

CML Cleaning Services

Email: cmlcleans@gmail.com

Phone: 765-543-6462